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UnitedHealthcare Rewards toolkit Helping your employees get in, get started and get rewardedSee inside
1 Get to know UHC Rewards2 How UnitedHealthcare supports you3 How employees get started4 How employees get rewarded5 How employees redeem rewards6 How employees can get an Apple Watch7 Get informed: Employee resources8 Getting additional support
1Get to know UHC RewardsUnitedHealthcare Rewards is an incentive program that’s included in your health plan. It rewards your employees with dollars for reaching program goals and completing one-time activities. Employees get to choose their activities as well as how to spend their earnings. This toolkit provides guidance and resources to get your employees started earning rewards and moving toward a healthier lifestyle.Get the word outStudies show that when employers promote health plan information, member engagement may be higher.¹ Start promoting UHC Rewards with your employees today.¹ UnitedHealthcare E&I Product Awareness Research Report, October 2021.
2 Communicating with employees at each stage of their journey; awareness, enrollment and engagementIntegrating UHC Rewards in: • Web and mobile entry points, including myuhc.com®• Fliers and migration communications• New member and onboarding materials• Cross-promotion of specific rewardable activitiesSending communications that encourage employees to activate UHC Rewards when they’re newly eligible as well as reminders tied to new program enhancementsProgram mentions in personalized monthly emails and other benefit communicationsHow UnitedHealthcare supports youIn addition to the resources in this toolkit, our teams are actively helping you engage your employees in UHC Rewards through:Maximize the messageHere are a few things you can do to help make your employees hear about the program:Encourage them to register on the UnitedHealthcare® app or myuhc.comRemind them to turn on app notifications Leverage the email template or flier located in the employee resources section to help drive engagement with UHC RewardsEmployee engagement reports are available. Reach out to your UnitedHealthcare representative for more information.
3How employees get startedUnitedHealthcare plan members can register and get started with UHC Rewards in 2 ways — through the UnitedHealthcare app or myuhc.com.Downloading the appThe UnitedHealthcare app is available for both iOS® and Android® and can be downloaded in the App Store® or on Google Play®.UnitedHealthcare appDownload the UnitedHealthcare appSign in or registerSelect the Menu tab and choose UHC RewardsActivate rewardsChoose reward activities and start earningConnect a tracker and get access to even more reward activities myuhc.comVisit myuhc.comSign in or registerSelect UHC Rewards on the home pageActivate rewardsChoose reward activities and start earning12345123456
4How employees get rewarded There are many ways for employees to earn rewards. Plus, they get to choose how they want to spend their rewards. Reward activities are built for a variety of interests, from one-time actions to fitness goals and challenges. Connect a tracker in the UnitedHealthcare app Trackers include smartphones and popular wearable devicesComplete daily fitness goals Track a set number of minutes or steps per day (repeatable daily)Track sleep Track sleep for 14 nightsComplete weekly challenges Track and achieve weekly goals around fitness or sleep (repeatable weekly)Get a biometric screening Screen for blood pressure, glucose, cholesterol, weight and moreComplete a health survey Check in on health by taking a simple online health surveyGo paperless Switch to paperless communicationsGet a flu shot Get an annual flu shotAnnual checkup Complete an annual checkup to support health and prevent illness24/7 Virtual Visit Talk to a provider by video for common urgent care needsExamples of reward activities
5How employees redeem rewardsUHC Rewards allows employees to choose from 3 options for redeeming their rewards:Steps to redeemOur goal is to make the rewards redemption process as simple as possible. Employees just follow these 3 steps:Go to the UHC Rewards homepageSelect Redeem rewards at the top of the pageChoose how to redeem their rewards123A digital Visa® gift cardHSA* or HRA deposit Employees have the flexibility to choose a different option each time they redeem. Plus, rewards can be redeemed at any time as long as they have a minimum of $5.Buy a tracker*Optum Bank® only.
6How employees can get an Apple Watch With UHC Rewards, there’s even more good to get. Employees have the option to enroll in Earn It Off. This is a payment option where they can get an Apple Watch for a low — or $0 — upfront cost and pay the remaining cost with the rewards they earn over 12 months.How employees get startedTo participate, employees go to UHC Rewards in the UnitedHealthcare app and select Redeem rewards. Then they follow these steps:Choose an Apple Watch and pay a low — or $0 — cost Earn dollars through UHC Rewards to put toward the Earn It Off totalPay off the cost of the Apple Watch over 12 months1 2 3
7Get informed: Employee resources Share these materials with employees to help create awareness and engagement with UHC Rewards. The resources provide information about how to get started and get rewarded as well as additional program details.VideosEmail templates(for you to send to your employees)Additional resourceFliersAbout UHC Rewards video Earn It Off employee video UHC Rewards promotional email template – $300 annual incentive UHC Rewards promotional email template – $1,000 annual incentive UHC Rewards Brainshark UHC Rewards employee flier – $300 annual incentive UHC Rewards employee flier – $1,000 annual incentive Biometric screening employee flier Earn It Off employee flier – $300 annual incentive Earn it Off employee flier – $1,000 annual incentive
UnitedHealthcare Rewards is a voluntary program. The information provided under this program is for general informational purposes only and is not intended to be nor should be construed as medical advice. You should consult an appropriate health care professional before beginning any exercise program and/or to determine what may be right for you. Receiving an activity tracker, certain credits and/or rewards and/or purchasing an activity tracker with earnings may have tax implications. You should consult with an appropriate tax professional to determine if you have any tax obligations under this program, as applicable. If any fraudulent activity is detected (e.g., misrepresented physical activity), you may be suspended and/or terminated from the program. If you are unable to meet a standard related to health factor to receive a reward under this program, you might qualify for an opportunity to receive the reward by different means. You may call us toll-free at 1-855-256-8669 or at the number on your health plan ID card, and we will work with you (and, if necessary, your doctor) to find another way for you to earn the same reward. Rewards may be limited due to incentive limits under applicable law. Subject to HSA eligibility, as applicable. This program is not available in Hawaii, Vermont and Puerto Rico. Components subject to change.The UnitedHealthcare® app is available for download for iPhone® or Android®. iPhone is a registered trademark of Apple, Inc. Android is a registered trademark of Google LLC. Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are registered trademarks of Google Inc.Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.B2B EI232265550.0 7/23 © 2023 United HealthCare Services, Inc. All Rights Reserved. 23-2265551Getting additional supportWe’re here to help you and your employees get the most out of UHC Rewards and take advantage of this incentive program.Help for employeesIf your employees need help with program activation or have other questions, they can call the designated UHC Rewards Customer Service line at 1-866-230-2505.Help for you and your HR teamHave questions about the program or looking for additional materials to help you promote participation? Contact your UnitedHealthcare representative.